*By purchasing from us, you agree to the below Policies and Terms of Sale*
All prices are firm unless otherwise stated
30 day payment plans are available (Read on for more info)
We reserve the right to refuse sales to anyone for any given reason
You must be 18 years old or have a parent/guardian approve before a live animal will be sold to you (Proof will need to be shown)
If article 4 is violated no refund or in-house credit will be issued
No monetary refunds will be given on live animals only in house credit will be issued
Purchases are a first come, first serve basis
Absolutely no monetary refunds will be given at any time, no exceptions
Payment Plans: If a gecko does not have a Payment Plan option listed in it’s description. It most likely is not available for that particular gecko (But ask us anyway just to be sure!)
Deposits and payments are NON-REFUNDABLE
Payment Plans are issued on a case by case basis
Geckos are not yours or marked sold unless they are paid for in full
We will mark your gecko ON HOLD when a 30% deposit is paid and cleared
If you decide to backout of the payment plan, NO refund will be issued for deposits or payments. Only in house credit will be given for amount already paid
Shipping costs are not due until it's time to ship the animal
No animals will be shipped until Payment plans are done and payment clears
Gecko(s) must be shipped within 1 month of final payment being made (Unless weather does not allow)
If the animals in question are not shipped out a month from final payment made. You will automatically forfeit your animals and they will be relisted for sale. A in house credit will then be issued to be used on live animals.
You are required to stay in contact with us during your payment plan. Failing to respond to us within 48 hours will forfeit your payment plan and animals will be relisted for sale, 1 week after the 48 hour limit (unless special circumstances arise)
A payment plan fee of $25 to $50 will be applied to every payment plan. Unless otherwise stated
No Payment Plan? If you are not purchasing on a payment plan you must pay in full, the following pertains to you:
If you wish to back out of your purchase: In house credit will be issued or you may pick animal(s) of equal or lesser value.
A 25% holding fee of your total will be withheld from the in house credit or exchange amount.
Shipping costs are not due until it is time to ship the animal.
No monetary refunds will be issued, only in house credit
Credit Card via Stripe
*Animals will not be shipped until payment clears *Store Credit last two years from issue date Discounts: Discounted animals are to be paid for in full.
IN’S & OUT’S OF SHIPPING Temperature Guidelines: We will only ship within the following guidelines:
Temperatures have to be between 40° (overnight low) and 80°(daytime high). There has to be 2 days in a row with these temperatures to ship.(Your location and my location)
If a gecko has to be held for appropriate shipping weather we will hold free of charge
If the weather decides to change and we have to wait for shipping weather, no refund/in house credit will be given. The weather cannot be controlled!
We also cannot control if FedEx has any delays during shipping which causes your package to arrive late. If FedEx has a delay while your package is in transit no refund on shipping costs will be given and it will void our live arrival guarantee.
Do not ask us to break these guidelines as we will not
Shipping Quotes: When it comes to shipping out live animals. It is vital that you provide us with the correct address. Please triple check that your address is correct before sending it to us. This can cause many issues and could result in the death of the animal.
Shipping quotes will be run on a case by case basis
If a gecko is listed (price shipped) that means we will pay shipping and there is not extra cost to you!
Shipping: We will only ship our live animals Monday, Tuesday or Wednesday. We will not ship after Wednesday to prevent an animal from possibly being stuck at a FedEx hub over the weekend.
You must be home to receive your animals, you are required to sign for the shipment
We use & trust Reptiles2You & Reptiles Express!
If using PayPal as your payment method for shipping/live animals. We will only ship to the provided address on PayPal. This is to protect us as well as you. And is required by PayPal buyers protection
You will receive at least one photo of box & animals just before they are shipped/packed up for shipping
When shipping the animal(s) they will have the following in each box:
Care guide for specific species
First steps for your new arrival
KLW Reptiles brochures and business cards
5% off coupon code for our website (not to be used on live animals)
40 hour Uni Heat pack or a Phase 22 cold pack (depending on the weather)
The gecko(s) will be shipped within deli-cups to provide a safe shipping situation. Each deli-cup will have air holes in it along with the top taped to ensure no one escapes during shipping. *If you would like to purchase a ledge or small container of food from our website. Please ask us if we can fit it in with your live animal shipment to save you on shipping cost!
Live Arrival Guarantee? KLW Reptiles DOES offer a Live Arrival Guarantee! In the case of a rare DOA, we do not refund. But in house credit will be issued for half the total of the original total. (Example: Your total without shipping $150; $75 would be issued as your in house credit)
Shipping will NOT be refunded on a DOA package
We will not cover the cost of shipping for a second package
We require proof! You must contact us within 30 minutes of the package being delivered with the following:
Photo evidence: 3 photos at different angles (deli cup lid must be removed)
Unboxing video (Must be able to see/read shipping label information, and the process of removing the gecko from the box, in a well lit room)
Photo and video must not be blurry or shaky
We may ask for new photos/video if evidence is not clear
Gecko Tails: Geckos can drop their tails. Due to this, we cannot be held responsible for tails dropped during shipping or while under our care, and no refunds/in house credit will be given for dropped tails.
Sexing: The terms “pores seen or no pores seen” or "possible male or possible female" is simply an observation that we have made at the time the weight and photos were taken. These animals are not being sold as male or female but as unsexed. No animal is guaranteed to be male or female unless we specifically state that the gecko is indeed a male or a female.
*By purchasing from us, you agree to the above Policies and Terms of Sale*
If you would like to move forward with purchase: To ensure my geckos go to a wonderful home I like for potential owners to please tell me a bit about your reptile keeping experience. Also, a little bit about how you will be caring for your new reptile friend. Pictures of your setup are not required but are a plus! As always, I am happy to help in any way possible so feel free to ask any and all questions!